Privacy Policy

1. Introduction

Welcome to Gutter Maintenance Tech Ltd ("we," "our," or "us"). We are a family-owned exterior cleaning company providing gutter cleaning, gutter repairs, roof cleaning, fascia and soffit replacement, and pressure washing services across Bromley, Tunbridge Wells, and the wider South East.

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.gmtltd.org or contact us for gutter maintenance and exterior cleaning services.

2. Information We Collect

When you use our website or services, we may collect:

• Contact details – name, phone number, email address, property address.
• Service details – information about the gutter or exterior cleaning service requested.
• Payment details – where required for invoicing (processed securely via trusted third parties).
• Technical data – IP address, browser type, cookies, and website usage (via analytics tools such as Google Analytics).

3. How We Use Your Information

We process your data to:

• Provide gutter cleaning, repair, and exterior cleaning services.
• Send quotes, invoices, guarantees, and service updates.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.
• Send occasional marketing communications about local gutter cleaning offers in Bromley, Tunbridge Wells, Kent, and South East London (only if you opt in).

4. Sharing Your Information

We will never sell your personal data.

We may share data only with:

• Trusted service providers (e.g., invoicing/accounting software, website hosting, payment processors).
• Legal or regulatory bodies where required.

5. Cookies & Tracking

Our website uses cookies to:

• Analyse website traffic and performance.
• Improve your browsing experience.
• Support online advertising campaigns (Google Ads, Facebook Ads).

You can manage or disable cookies in your browser settings at any time.

6. Data Storage & Security

• We keep customer records only for as long as necessary to provide services and meet legal obligations.
• Data is stored securely with access restricted to authorised staff only.
• All payment transactions are processed using secure, PCI-compliant providers.

7. Your Rights

Under the UK GDPR, you have the right to:

• Request a copy of your personal data.
• Ask us to correct or update inaccurate information.
• Request deletion of your data (where legally permissible).
• Withdraw consent for marketing communications at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: 21 October 2025